MSSP Software: Agnostic vs. Proprietary
Managed Security Service Providers (MSSPs) use specialized software to monitor the environment companies they provide services for.
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Managed Security Service Providers (MSSPs) use specialized software to montior the environment of companies they provide services for. Security Information and Event Management (SIEM) programs provide a platform for MSSPs to manage data. An MSSP might use a proprietary program they developed to amange security. MSSPs can also use products available to the public.
There are benefits and drawbacks for each approach, depending on what a customer needs. Here are a few situations that might arise and recommendations on which option is the best fit for you:
You Already Use a SIEM and Other Systems
If you already have data and processes set in a certain SIEM, switching will take time and energy. Working with an MSSP that does not require a certain technology stack will be the most seamless transition.
► Software Agnostic MSSP
You Have No Existing Security Software
If you are coming to an MSSP without any existing software, going with a turnkey vendor may be the recommended choice. The MSSP will be able to get you onboarded with their offering.
► Proprietary Software MSSP
You Have Commitment Issues
Choosing an MSSP partner is a long-term commitment. If you choose a partner that uses their own software, switching from that ecosystem is even more difficult.
► Software Agnostic MSSP
You Need to be up and Running ASAP
Getting started takes less time if you are working with a vendor who has their own SIEM. The turnkey solution that they offer has already been deployed to other clients.
► Proprietary Sofware MSSP
You Always Want the Latest and Greatest
Working with a vendor who provides the platform leaves you dependent on them for a large part of your cybersecurity tech stack. If you are prone to adopt new software rapidly, being bound by your MSSP's technology stack could slow you down.
► Software Agnostic MSSP
Bringing it All Together
Choosing an MSSP involces considering many factors. The technology stack offered by the company is an important one. Do your research into the pros and cons for your organization. Want help? Speak to an expert at Cipher and we'll get you started on the right track with your MSSP journey.
Disclaimer: This post was originally published in 2023 and republished on June 19, 2025. Some details may have changed since the original publication; please explore our latest resources or contact our Cipher experts for the most current information.
