IMPLEMENTED SOLUTIONS
MSS
LOCATION
Brazil
SECTOR
Retail
Enhancing identity management for a Brazilian wholesale retailer
A Brazilian wholesale retailer encountered a significant challenge due to the lack of established standards and formal documentation regarding their identity management processes. In response, the retailer implemented a comprehensive range of solutions, notably focusing on robust access management strategies. This initiative resulted in notable improvements in compliance adherence and a clearer understanding of access requirements throughout the organization. These efforts not only streamlined operations but also fortified the retailer's ability to manage identities effectively, ensuring a more secure and efficient operational environment.
What we achieved
The challenge
A Brazilian wholesale retailer with over 76,000 employees faced a complex mapped environment, which was further complicated by an absence of formal documentation about identity management processes. They also lacked structured knowledge bases about how systems worked, their main features, and their access types. An additional complication was a lack of comprehension of the access needs of selected areas, along with a scarcity of resources. The timeframe to deliver this project was relatively short, adding to the difficulty.
The solution
We implemented a comprehensive identity management solution across the company, focusing on access management, enhancing information security awareness, establishing clear segregation of duties, and conducting a thorough review of existing policies and standards. These measures were pivotal in fortifying our security framework and ensuring alignment with industry best practices and regulatory requirements.
The benefits
As a result, the client's identity management process is more mature, and there is a clear understanding of access needs for each area and system within the scope. We also provided a clear, formal comprehension of the most significant Segregation of Duties (SOD) conflicts that occurred on the environment. We were also able to increase the level of compliance in external audits, such as SOX and PCI-DDS.
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